Corrective Action/System Improvement
Questions marked by * are required.
1.
Client Name: *
2.
Email Address *
3.
Conducted by: & Date:
4.
Reference Lab#/Invoice:
5.
Complaint:
TAT
Courier Service
Web Service/IT
Quality of Data
Invoicing Issues
Missed Holding Times
Clerical
Customer Service
Incorrect Tests/Methods
Bottle Orders
D.L's
QC Issues(flagging)
Reporting Issues
Other
6.
Explanation of Customer Complaint:
7.
Request a call back:
yes
no
8.
Phone#: